Case Study

Omraty — Umrah & Travel Booking Platform

Search and booking with provider integrations, clear rate plans and cancellations, and straightforward admin operations.

Omraty
Travel & Hospitality

The Problem

Integrate external booking providers while keeping pricing and cancellation rules transparent, and orchestrate multiple API layers reliably.

Our Solution

We built provider-agnostic services to manage availability, pricing options, and cancellations. Admin tools support booking review, refunds, and customer communication without exposing provider complexity.

The Impact

Unified booking experience across providers

Transparent rate options and cancellation rules

Admin workflows for review, refunds, and reports

Improved performance with caching and background syncs

Key Features

Provider integrations for search and booking

Rate options and cancellation handling

Cart, orders, and payments

Admin tools for refunds and reports

Notifications and audit logs

Challenges

Different provider behaviors and limits

Cancellation timing and refund expectations

Consistent payments across gateways

Clear admin visibility without API noise

Lessons Learned

Hide provider complexity behind stable services

Show policy details early in the journey

Reconciliation jobs keep finance tidy

Background syncs and caching reduce delays

Our Process

1

Discover

3 weeks
Provider selection and constraints
Customer experience mapping
Refund and policy scenarios
2

Scope

3 weeks
Service orchestration plan
Payment paths and reconciliations
Operational runbooks
3

Build

14 weeks
Provider integrations and caching
Payment flows and notifications
Admin operations and reports
4

Launch

2 weeks
Cutover and observability
Support and tuning
5

Evolve

ongoing
Provider feature updates
Pricing and policy refinements
Performance improvements

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